Over the past 40 years at  Prime Secretarial, we've done our best to create a service that anticipates and meets our customers' needs. With that goal in mind, we've  compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 020 8882 6719 (INTL +44 208 882 6719) or email us
 
 APPLICATIONS AND SETUP
 
How long does it take to setup my application?
All applications are normally processed the same day we receive  them but always within 24 hours. For speed, we will e-mail you a  confirmation letter with details of your address and account, with a further hardcopy and receipted invoice posted to you.
 
I do not have a VAT and/or company registration  number
In which case, just leave this section blank.
 
I am a private individual, do I have to pay the  VAT?
VAT is payable on all services by all applicants.
 
I am based in the USA and do not normally pay VAT  on imported goods, so do I have to add VAT to the service?
Our services are based and provided from within the UK, and therefore VAT  is payable on the service we provide.
 
Are the details I provide to you confidential?
All information provided to us is held and used in the strictest of confidence. Your privacy is guaranteed with our service and  your details are not provided to any third party whatsoever. We are,  however, obliged to provide this information to official bodies, such as Courts, Customs & Excise and the Police should we be asked or required to by law.
 
What payment methods do you accept?
We accept, cash, cheque/postal orders, bankers draft, bank (BACS/Wire) transfer, all debit and credit cards and PayPal.
 
THE SERVICE AND MAIL FORWARDING
 
Do you keep records of what mail I receive?
A lot of time and investment has been spent in developing our  unique in-house software that barcodes and logs EVERY single item of mail that enters and leaves our premises, as well as recording external tracking numbers from items we have signed for on your behalf, right through to how many items of mail we have sent to you and on what day.
 
How often do you send mail to me?
We can send mail to you as often as you require. This should be  indicated to us on page 2 of the application form. Our frequencies are  daily, weekly or monthly.
 
Do you batch my mail or do you send it as  individual items?
Mail is always bundled and re-enclosed into an outer envelope. We insist on  this for added security. For example if you have requested daily  forwarding and you have received 3 items today, then those three items  will be sent to you as a single consignment.
 
Are there any handling charges when you post my  mail to me?
There are no handling or packing charges when mail is sent on  to you. All you pay for is the actual postage charge at our cost with the  Royal Mail. The postage costs are deducted from a postage float that you will initially provide to us in addition to your subscription. We will send you a top-up request from time-to-time according to your usage.
 
Can you send mail overseas?
We have clients all over the world, and can send mail to you wherever you are.
 
How often can I change my forwarding address
Your forwarding address can be changed as often as required. For security and accuracy, we can only accept changes of address in writing to our Mail Department (by fax, post or e-mail).
 
SUPPORT AND CUSTOMER SERVICE
 
How can I contact you?
As well as by telephone on 020 8882 6719 (Intl +44 20 8882 6719), you can also use our departmental e-mail addresses.
Accounts Department -
Sales Department (for new accounts and service changes)-
 
PRODUCT / SERVICE SPECIFIC
 
Do I have to subscribe for a year?
We also provide the service for a 6 month and 3 month duration.  Please indicate your preference on your application form. Please note that  the service will only operate under the period in which you are subscribing.
 
MISCELLANEOUS
 
How long have you been providing this service?
We were established way back in 1962 and we are still at the same premises today. 2012 will be our 50th anniversary in business.
 
Why should I use London PO Box Service?
Having been in this business for over 40 years, our  services have developed and we have expanded, yet our focus remains on providing an excellent and efficient service and together with our team of loyal  employees, the company is still a family business, owner-managed and run, ensuring that our clients, wherever they are in the world, receive the professional and friendly service from PRIME Secretarial that we have become  renowned for